At Lush and Well, your satisfaction is our priority. If something doesn’t meet your expectations, we’re here to make it right. Please review our return policy below to ensure a smooth process:
Returns for Digital Products
Due to the nature of digital items, all sales are final. However, if you encounter a technical issue or receive the wrong file, contact us at [email]. We’ll resolve it promptly.
Returns for Physical Products
We accept returns of eligible items within 30 days of delivery, provided they are:
- Unworn and in new condition.
- In their original packaging, with tags attached.
Non-Returnable Items
For health, safety, or custom considerations, the following items cannot be returned:
- Opened supplements, skincare, or consumable items.
- Personalized or customized products.
- Sale or clearance items are labelled “Final Sale.”
Refund Options
- Refunds: Returned items will be refunded to your original payment method.
- Exchanges: Items can be exchanged for a different size or product, based on availability.
- Store Credit: If preferred, we’ll issue store credit for future purchases.
How to Return an Item
- Contact Us: Email support@lushandwell.com with your order number, item name, and reason for return.
- Return Instructions: We’ll provide a return authorization and shipping instructions.
- Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.
Refund Processing Time
Once your return is received and inspected, refunds will be processed within 7 business days. You’ll receive an email confirmation once the refund is issued.
At Lush and Well, we value your trust and strive to make your experience seamless. If you have any questions about this policy or your order, feel free to reach out at support@lushandwell.com.
Note: This policy is subject to updates. Please review it before making a return.